Topics below: training preparation for Contact Centers, Training Cycle explainer for non-trainers.
My role: writer, graphical concepts & sketches (final illustrations by a professional graphic designer), production (quality assurance, developing in Adapt Framework, testing).

Topics below: learn how to prepare yourself for the first classroom training session.
My role: needs analyst, researcher, graphical concepts & sketches (final illustrations by a professional graphic designer), writer (storyboard, video, knowledge checks), programmer for HTML5 (Adapt Framework), evaluation analyst.